Terms and ConditionsEffective Date: December 22, 2026 Websitewww.bigserpent.com

Company Information

Company Name: The Lead Empire L.L.C-FZ Registered Address: Meydan Grandstand, 6th floor, Meydan Road, Dubai, United Arab Emirates Telephone: +44 20 3807 7181 Emailinfo@bigserpent.comBusiness Type: Online Store / E-commerce Delivery Area: European Union and European Economic Area Order Processing Time: Orders are typically processed within 24 hours Average Delivery Time: 24–48 hours depending on destination Return Window: 30 Days

Business Description

The Lead Empire L.L.C-FZ operates an online store offering modern technology products, smart accessories and practical consumer goods designed to improve everyday life. Orders are processed quickly and delivered across Europe through trusted courier services. Customers may choose Cash on Delivery, allowing payment upon receipt of goods.

These Terms and Conditions govern the use of our website, the purchase of products and all interactions between The Lead Empire L.L.C-FZ and customers.

1. Scope of These Terms

These Terms and Conditions constitute a legally binding agreement between

The Lead Empire L.L.C-FZ, hereinafter referred to as the “Company”, “we”, “our”, or “us”

and

any individual or entity accessing or purchasing products from our website, hereinafter referred to as the “User”, “Customer”, or “Consumer”.

These terms apply to

  • Access to the website
  • Product purchases
  • Order processing
  • Customer interactions
  • Use of website content and services

By accessing the website or placing an order, users acknowledge that they have read, understood and accepted these Terms.

2. Legal Compliance and Applicable Regulations

The Lead Empire L.L.C-FZ operates in full compliance with applicable European Union consumer protection legislation, including but not limited to

  • Directive 2011/83/EU on Consumer Rights, governing pre-contractual information, the right of withdrawal, and delivery obligations
  • Directive 2019/771/EU on the Sale of Goods, governing the legal guarantee of conformity
  • Regulation (EU) 2016/679 (GDPR), governing the processing of personal data
  • Directive 2000/31/EC on Electronic Commerce, governing online transactions within the EU.

Where any provision of these Terms conflicts with applicable mandatory consumer protection law, the applicable law shall prevail. Consumers in the EU and EEA retain all rights granted to them under their national legislation, and nothing in these Terms is intended to limit or waive those rights.

3. Eligibility to Use the Website

By accessing the website and placing an order, users confirm that

  • They are at least 18 years of age or have the legal capacity to enter into a binding contract under the laws of their country of residence
  • They are acting as a consumer or as a lawfully registered business entity
  • The information provided during the purchase process is accurate, current and complete
  • They are not located in a jurisdiction where accessing or purchasing from this website is prohibited by law.

The Company reserves the right to refuse service, cancel orders, or restrict access to the website at its sole discretion if these conditions are not met.

4. Description of Products

The Lead Empire L.L.C-FZ strives to ensure that all product descriptions, specifications and images presented on the website are accurate and complete. However, we do not warrant that product descriptions or other content on the website are free from errors or omissions.

Product images are provided for illustrative purposes only and may differ slightly from the actual product in colour, size or appearance depending on screen settings and manufacturing variations. In the event of a material discrepancy between a product description and the product received, customers are entitled to a remedy in accordance with Section 7 of these Terms and the applicable legal guarantee of conformity.

Availability of products is not guaranteed. The Company reserves the right to discontinue any product at any time without prior notice. If a product becomes unavailable after an order has been placed, the customer will be notified promptly and offered either an alternative product of equivalent value or a full refund.

5. Ordering Process

Orders may be placed through the website atwww.bigserpent.com. By submitting an order, the customer makes a binding offer to purchase the selected products subject to these Terms.

The order process consists of the following steps

  1. The customer selects the desired product(s) and adds them to the cart
  2. The customer provides delivery details and selects a payment method
  3. The the order summary and confirms the purchase
  4. The Company sends an order confirmation to the customer’s email address.

The contract of sale between the customer and The Lead Empire L.L.C-FZ is formed upon dispatch of the order confirmation email. The Company reserves the right to decline or cancel any order at its discretion, including in cases of suspected fraud, pricing errors, or product unavailability. In such cases, any payment received will be refunded in full.

6. Pricing and Payment

All prices displayed on the website are inclusive of applicable taxes and are quoted in the currency shown at checkout. Prices are subject to change without prior notice, but changes will not affect orders that have already been confirmed.

The following payment methods are accepted

  • Cash on Delivery (COD): payment is made upon receipt of the goods by the customer or a designated recipient. COD orders are subject to acceptance by the delivery courier.
  • Additional payment methods as indicated at checkout.

The Company does not store credit card or sensitive financial information. All online payment transactions are processed through secure third-party payment providers.

7. Delivery

The Lead Empire L.L.C-FZ delivers to addresses within the European Union and European Economic Area. Orders are typically processed within 24 hours of placement, and average delivery times range from 24 to 48 hours depending on the destination country and courier availability.

Delivery times are estimates only and are not guaranteed. The Company shall not be liable for delays caused by circumstances beyond its reasonable control, including but not limited to customs clearance, public holidays, courier disruptions, or force majeure events.

Risk of loss and title for products pass to the customer upon delivery to the address specified in the order. If a delivery attempt fails due to the customer’s absence or incorrect address information, additional delivery charges may apply for redelivery.

8. Right of Withdrawal and Returns

Customers in the EU and EEA have the right to withdraw from their purchase within 30 calendar days of receiving the goods, without providing any reason, in accordance with Directive 2011/83/EU.

To exercise this right, customers must notify the Company by email atinfo@bigserpent.combefore the withdrawal period expires. Full details of the return procedure, conditions, and refund process are set out in our Return and Refund Policy, which forms an integral part of these Terms and is available atwww.bigserpent.com.

9. Legal Guarantee of Conformity

All products sold by The Lead Empire L.L.C-FZ are covered by the statutory legal guarantee of conformity for a period of two years from the date of delivery, in accordance with Directive 2019/771/EU and applicable national legislation.

If a product does not conform to the contract — for example, because it is defective, does not function as described, or is not fit for its intended purpose — the customer is entitled to request, free of charge: repair or replacement of the product, or, where repair or replacement is not possible or would cause disproportionate costs, a price reduction or full refund.

Customers wishing to make a claim under the legal guarantee should contactinfo@bigserpent.comwith a description of the issue and, where possible, supporting photographic evidence.

10. Intellectual Property

All content published on the website, including but not limited to text, images, logos, product descriptions, graphics, and software, is the exclusive property of The Lead Empire L.L.C-FZ or its licensors and is protected by applicable intellectual property laws.

Users may access and view the website content for personal, non-commercial purposes only. No content may be reproduced, distributed, modified, transmitted, or used for commercial purposes without the prior written consent of the Company. Unauthorised use of website content may give rise to a claim for damages and may constitute a criminal offence.

11. Privacy and Data Protection

The Lead Empire L.L.C-FZ collects and processes personal data in accordance with Regulation (EU) 2016/679 (GDPR) and applicable national data protection legislation. Personal data is collected solely for the purposes of processing orders, managing customer accounts, and fulfilling legal obligations.

Customers’ personal data will not be sold, rented, or disclosed to third parties except where necessary for order fulfilment (e.g. courier services) or where required by law. Full details of our data processing practices, customers’ rights, and retention periods are set out in our Privacy Policy, available atwww.bigserpent.com.

12. Prohibited Use

Users agree not to use the website for any unlawful or prohibited purpose, including but not limited to

  • Submitting false, fraudulent, or misleading orders or personal information
  • Interfering with or disrupting the operation of the website or its infrastructure
  • Attempting to gain unauthorised access to any part of the website or its systems
  • Using automated tools, bots, or scrapers to extract data from the website without prior written consent
  • Engaging in any activity that violates applicable laws or the rights of third parties.

The Company reserves the right to suspend or permanently ban access to the website for any user found to be in violation of these prohibitions.

13. Limitation of Liability

To the maximum extent permitted by law, The Lead Empire L.L.C-FZ shall not be liable for

  • Indirect, incidental, consequential, or punitive damages arising from the use of or inability to use the website or the products purchased
  • Loss of profits, loss of data, or business interruption
  • Damages resulting from unauthorised access to or alteration of a user’s data
  • The content or availability of third-party websites linked from our website.

Nothing in these Terms excludes or limits the Company’s liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable EU consumer protection law.

14. Indemnification

Users agree to indemnify and hold harmless The Lead Empire L.L.C-FZ from any claims, liabilities, damages or expenses arising from

  • The user’s breach of these Terms and Conditions
  • The user’s violation of any applicable law or regulation
  • The user’s infringement of any third-party rights, including intellectual property rights
  • Any content submitted or transmitted by the user through the website.

This indemnification obligation shall survive the termination of any agreement between the user and the Company.

15. Third-Party Links and Services

The website may contain links to third-party websites or services for informational purposes only. The Lead Empire L.L.C-FZ does not endorse, control, or assume responsibility for the content, privacy practices, or availability of any third-party websites. Users access such websites at their own risk and are advised to review the terms and privacy policies of any third-party site they visit.

16. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates, without prejudice to the mandatory consumer protection rights afforded to EU and EEA residents under applicable European Union law. EU and EEA consumers retain the benefit of any more protective provisions of the law of their country of habitual residence.

17. Dispute Resolution

If a dispute arises between the customer and The Lead Empire L.L.C-FZ, the parties agree to first attempt resolution through customer support by contactinginfo@bigserpent.com. The Company will endeavour to resolve all complaints within 14 business days of receipt.

If a satisfactory resolution cannot be reached through customer support, EU and EEA consumers have the right to submit their complaint to the Online Dispute Resolution (ODR) platform provided by the European Commission, accessible athttps://ec.europa.eu/consumers/odr. Consumers may also have recourse to the national alternative dispute resolution (ADR) body in their country of residence.

18. Amendments to These Terms

The Lead Empire L.L.C-FZ reserves the right to update or modify these Terms and Conditions at any time. Any changes will be published on the website with an updated effective date. Continued use of the website or placement of an order after the publication of revised Terms constitutes acceptance of the updated Terms. Customers are encouraged to review this page periodically.

Changes to these Terms will not affect orders that were confirmed prior to the date on which the updated Terms took effect.

19. Contact Information

For any questions regarding these Terms and Conditions, customers may contact

The Lead Empire L.L.C-FZ Meydan Grandstand, 6th floor, Meydan Road, Dubai, United Arab Emirates Emailinfo@bigserpent.comTelephone: +44 20 3807 7181

Customer support inquiries will be handled as quickly as possible during normal business hours.