PAYMENT POLICY

Last update: December 22, 2026

Business Description

The Lead Empire L.L.C-FZoperates an online store offering modern consumer products and technology accessories designed to improve everyday life. Orders are processed quickly and delivered across Europe using trusted courier services. Customers may choose Cash on Delivery, allowing payment to be made when the order is received.

This Payment Policy explains the payment methods accepted by our website, how payments are processed, and the security measures used to protect customers during transactions.

1. Scope of the Payment Policy

This Payment Policy applies to all purchases made through the website operated byThe Lead Empire L.L.C-FZ. By placing an order on our website, customers confirm that they have read, understood, and agreed to the terms set out in this Payment Policy.

This policy governs all payment transactions, regardless of the payment method selected, and applies equally to all customers located within the European Union and the European Economic Area.

The Lead Empire L.L.C-FZ reserves the right to update or modify this Payment Policy at any time. Changes will be published on the website and will take effect from the date of publication. Continued use of the website after any changes constitutes acceptance of the updated policy.

2. Accepted Payment Methods

The Lead Empire L.L.C-FZ currently accepts the following payment methods

Cash on Delivery (COD)– customers pay in cash upon receipt of their order, directly to the courier or delivery agent.
Credit and Debit Cards– we accept major card schemes including Visa, Mastercard, and Maestro, processed through a secure payment gateway.
Bank Transfer– customers may complete payment via direct bank transfer. Orders will be dispatched once payment has been confirmed.
Online Payment Platforms– where available, customers may also pay through approved digital payment solutions.

Not all payment methods may be available in every country within our delivery area. The available options will be displayed during the checkout process. The Lead Empire L.L.C-FZ reserves the right to add, modify, or withdraw accepted payment methods at any time without prior notice.

3. Cash on Delivery (COD) Policy

Cash on Delivery is available across our delivery area, subject to courier availability in the customer’s location. Under the COD method, payment is collected at the time of delivery by the courier or delivery agent.

The following conditions apply to Cash on Delivery orders

Payment must be made in the local currency of the delivery country.
The exact amount due will be displayed on the order summary provided at checkout and on the delivery note accompanying the parcel.
Customers must ensure they have the correct amount available at the time of delivery, as couriers may not be able to provide change.
If a customer refuses to accept delivery or is unable to pay at the time of delivery, the order will be returned to our warehouse. Re-delivery fees may apply for subsequent delivery attempts.

The Lead Empire L.L.C-FZ reserves the right to restrict the availability of the Cash on Delivery option based on order value, delivery destination, or previous order history.

4. Currency Handling

All prices displayed on the website are shown in the applicable local currency for the customer’s country of residence. Transactions are processed in the currency indicated at checkout.

For customers located outside the Eurozone, prices may be displayed in the local national currency. The final charge to the customer’s payment instrument will reflect the conversion rate applied by their financial institution at the time of the transaction.

The Lead Empire L.L.C-FZis not responsible for exchange rate differences applied by financial institutions. Any currency conversion fees or charges imposed by the customer’s bank or card provider are the sole responsibility of the customer.

5. Payment Security

The Lead Empire L.L.C-FZ takes the security of customer payment information seriously. All online transactions made through our website are protected using industry-standard security protocols, including

SSL/TLS Encryption– all data transmitted between the customer’s browser and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) technology.
PCI-DSS Compliance– our payment processing systems comply with the Payment Card Industry Data Security Standard (PCI-DSS), ensuring that cardholder data is handled securely.
Tokenisation– where applicable, card details are tokenised and never stored in plain text on our servers.
3D Secure Authentication– card payments may be subject to additional verification through 3D Secure protocols (such as Verified by Visa or Mastercard SecureCode) to prevent unauthorised use.

The Lead Empire L.L.C-FZ does not store complete card numbers. Payment processing is handled by certified third-party payment service providers.

6. Fraud Prevention

To protect customers and maintain a secure purchasing environmentThe Lead Empire L.L.C-FZimplements fraud prevention procedures. These measures may include

Automated screening of transactions for unusual patterns or suspicious activity.
Verification of billing and delivery address information.
Manual review of high-value or high-risk orders prior to dispatch.
Temporary suspension of orders pending additional identity verification.

In cases where fraudulent activity is suspected, The Lead Empire L.L.C-FZ reserves the right to cancel the order, withhold dispatch, and report the matter to the relevant authorities. Customers whose orders are suspended for fraud review will be contacted using the details provided at checkout.

Customers are advised never to share their payment credentials with third parties and to ensure they are on the official website before entering any payment information.

7. Order Confirmation and Payment Processing

Upon successful completion of a payment, the customer will receive an order confirmation by email to the address provided at checkout. This confirmation constitutes acknowledgement that the order has been received and payment has been processed.

In the case of Cash on Delivery orders, the confirmation email is sent after the order has been placed and is pending delivery. Payment is confirmed upon receipt of the goods.

If a customer does not receive an order confirmation within 24 hours of placing an order, they are advised to check their spam or junk folder and, if the confirmation is not found, to contact our customer support team.

8. Payment Refusals

The Lead Empire L.L.C-FZ reserves the right to refuse or cancel any order in the following circumstances

The payment instrument provided is declined or cannot be verified.
The billing information provided does not match the records held by the issuing bank.
The order is identified as potentially fraudulent or in violation of this Payment Policy.
There are technical issues with the payment gateway at the time of the transaction.

In the event of a payment refusal, the customer will be notified by email. No charge will be applied to the customer’s account unless the payment was initially authorised and subsequently reversed. Any pre-authorisation holds placed on the customer’s account will be released in accordance with the policies of the customer’s financial institution.

9. Invoicing and Payment Documentation

A digital invoice or payment receipt will be provided to the customer upon successful completion of each transaction. This document will be sent by email and will include

Order reference number.
Description of the products purchased.
Total amount charged, including applicable taxes.
Payment method used.
Date of transaction.

Customers requiring a formal VAT invoice or specific billing documentation should contact our support team at info@bigserpent.com. The Lead Empire L.L.C-FZ will endeavour to provide the requested documentation within a reasonable timeframe.

10. Payment Errors

In the event of technical errors affecting pricing or payment processingThe Lead Empire L.L.C-FZreserves the right to correct such errors. This may include

Cancelling orders placed at an incorrect price due to a pricing error on the website.
Issuing a partial refund if the customer was overcharged due to a technical fault.
Requesting additional payment if an undercharge occurred, with the option for the customer to cancel the order if they do not wish to pay the correct amount.

Customers will be informed promptly of any error affecting their order, and full details of any corrective action will be communicated by email. Customers are not required to accept corrections they consider unreasonable and may request a full refund in lieu of any such adjustment.

11. Payment Compliance

The Lead Empire L.L.C-FZ is committed to complying with all applicable laws and regulations governing payment processing, consumer protection, and data privacy, including but not limited to

The EU Payment Services Directive (PSD2)which establishes rules for electronic payment services across the European Union.
The General Data Protection Regulation (GDPR)governing the handling of personal data including payment information.
Anti-money laundering (AML) regulationsapplicable to e-commerce transactions.
Consumer rights legislation applicable in the jurisdictions in which we operate.

The Lead Empire L.L.C-FZ does not engage in, facilitate, or knowingly accept payments associated with unlawful activity. Any transaction suspected of being connected to illegal conduct will be refused and may be reported to the competent authorities.

12. Contact for Payment Questions

For questions related to payments, transactions or billing issues, customers may contact

The Lead Empire L.L.C-FZ
Meydan Grandstand
6th floor, Meydan Road
Dubai
United Arab Emirates

Email: info@bigserpent.com
Telephone: +44 20 3807 7181

Our support team will assist with payment inquiries and transaction-related concerns. We aim to respond to all payment-related queries within 2 business days.